Delete your account

This is how to delete an account of Mochibi, the game by Consultoría EHERO S.L.U., with all its data.

From the game

1. Open Mochibi and go to Settings.
2. Scroll down to Account.
3. Tap Delete account.
4. Confirm with Yes, delete everything.

It is deleted from the server right away and can't be undone. The phone is left with a new account and a new egg, in case you want to keep playing.

Without the game

If you no longer have the game installed or can't open it, write to info@consultoriaehero.com with the subject "Delete my Mochibi account" and your player number (shown in Settings › Account). If you don't have it, tell us what you remember: your pet's nickname and form and when you last played. We delete it within 30 days and confirm it to you.

What is deleted

• Your installation's identifier and your player number.
• The backup of your game with all your progress: your pet, its hall, coins, gems and items.
• The codes created to take the account to another device.
• Your pet in duels, its points and the duels you started. In duels others started against you, your side is left without a nickname.
• The days you have played, your country and the purchases recorded on the account.

What is kept

• Server backups are rotated: the deletion can take a few more days to disappear from all of them.
• Challenge links you have already sent stay with whoever received them: they live in their messages, not on our server.
• Your purchases belong to your Apple or Google account: the store keeps its own record of them.

More details in the privacy policy. Another question? Support.