Support
Got a question, or is something not working in Mochibi? Write to us and we'll get back to you as soon as we can. Tell us your player number (it's in Settings › Account), which phone you use and what you were doing. We will never ask for passwords or payment details.
Frequently asked questions
How do I take my pet to another phone?
You don't need to sign up. On the phone you already play on, open Settings › Account and tap Create code. On the other one, open Settings › Account, tap I have a code and type it in. The code works once and expires after ten minutes. From then on both phones use the same account and the new one downloads the saved game.
The phone where you type the code drops whatever pet it had: this can't be undone.
Where is my game saved?
On your phone, always. On top of that, when you're online the game uploads a backup to our server. Settings › Account shows when the last one was saved.
Can I play offline?
Yes. Your pet lives on your phone; you only need a connection to save the backup, to take your account to another device and for duels.
A friend sent me a challenge link
Open it on your phone: if you have Mochibi, it opens the battle straight away. If you don't, the page takes you to your store and keeps the link copied, so you can paste it in the game once your pet has hatched.
How do duels work?
Your pet faces other players' pets of the same stage, even if they aren't playing right then. The server resolves each battle with the same rules as the game, and the winner takes points from the loser. Only the first duel against each rival each day counts for points.
I changed phones and don't have the old one
Your game isn't tied to your Apple or Google account, so it won't come back by itself on a new phone. Write to us with your player number or, if you don't have it, with whatever you remember (your pet's nickname and form, when you last played) and we'll look into it.
How do I delete my account and my data?
In the game, Settings › Account › Delete account. The steps, what is deleted and what is kept are in Delete your account.
Privacy policy: mochibi.cehero.com/privacy