Privacy Policy
In short. Mochibi doesn't ask you to sign up, or for your name or your email. Your pet lives on your phone. The app creates a random identifier and uses it to keep a backup of your game on our server, so you don't lose it when you change phones. In duels, other players see your pet, the nickname you gave it and its results; nothing else. The game is free, with optional purchases charged by Apple or Google, never by us. On Android there are rewarded videos from Google AdMob that only play when you ask for them; on iPhone there are no ads. We use no third-party analytics. We don't collect your location, your contacts, your photos or your microphone. You can delete your account at any time in Settings › Account › Delete account.
Who is responsible for your data
Consultoría EHERO S.L.U. (tax ID B72671100), Rúa Emilia Pardo Bazán 25 A2, 36204 Vigo (Pontevedra), Spain.
Contact for anything on this page: info@consultoriaehero.com.
What we collect and why
Your account
- A random identifier created by the app on your phone, and whether the phone is iOS or Android. It is not the advertising identifier and it isn't derived from anything about you: it is the key your game is saved under.
- Your player number, shown in Settings › Account, so support can find your account.
- When you play: which days the app connects to our server, how many times that day and when the last time was. That tells us how many people play and whether they come back.
- Your country: the one from the region set on your phone (for example, "Spain"). The app sends it; we don't work it out from your IP address or your location. It is used only to know, in overall figures, which countries the game is played in.
The backup of your game
- Your progress, as the game saves it: your pet with its form, stage, training, needs and the nickname you gave it, your coins, gems and items, what it is wearing, the pets in your hall and the marks of the game.
- With every backup, when it was saved, its size and which app version uploaded it, so we can help you if something goes wrong.
- Three figures on how you play, so we can see where people get stuck and improve the start of the game: how long your first session lasted, how many rewarded videos you have watched (if the game has them) and whether you allowed phone notifications or not.
- If you take your account to another device, the eight-character code the game creates: it lasts ten minutes and we store it in a form that can't be read back, with the time it was used.
- Your reminder and sound settings stay on your phone.
The backup is used to give your game back to you. We read it to help you if you write to support and to work out overall figures on how the game is going. No other player sees it, and duels don't use it.
Challenge links
When you share your Mochibi, the app puts it inside the link: its form, training, generation, wins, what it is wearing and its nickname. Anyone who gets the link can see all that. When a link is opened on our website, the server only reads it to show the preview; it doesn't store it.
Duels
If you take part in duels, the app sends the server your pet's challenge code (the same as in a link) and the server keeps it with your duel points and how many duels it has won and lost. The server picks rivals of the same stage and resolves each duel itself. There are no messages between players.
- The players you face, and those who look at the ranking, see your pet, its nickname, your points and your results. Nothing else: not your player number or your country.
- We store each duel: who challenged whom, the result and the points won or lost.
- The nickname is text you write. If it is offensive, we can hide it from other players; your pet still takes part without it.
Purchases
Gem packs and the season pass are optional purchases. The payment is handled by Apple (App Store) or Google (Google Play) with your phone's account: we never see your card or your payment details. The app receives from the store what you bought and the transaction identifier, and our server checks them with the store, records the purchase on your account and, on Android, confirms it to Google so it isn't refunded by mistake. The store notifies us if a purchase is refunded.
Rewarded videos (Android only)
If you choose to watch a video to earn a reward, it is served by Google AdMob. Before loading any, the app shows you Google's consent form, where you choose whether you accept personalised ads; you can change it at any time in Settings › Ad privacy. To serve the video, Google collects device data: the advertising identifier, the IP address (from which it works out an approximate location), the model and operating system, and how you interact with the ad. It handles them under its policy. We only know how many videos you have watched. On iPhone there are no videos and no ads.
Technical data
Your IP address is part of any internet connection and reaches our server with every request. We use it only for a moment, to limit how many requests a single connection can make; we don't store it with your game. The hosting provider keeps the usual server logs. These web pages set no cookies.
What we do NOT collect
- No name, email, phone number or date of birth.
- No GPS or location permission, no contacts, photos, camera, microphone or health data. All we know about where you are is the country set on your phone.
- No payment data: Apple and Google handle the charges.
- No third-party analytics or crash reporting: we work out usage figures ourselves from what this page describes.
- We don't read the device's advertising identifier ourselves. On Android, Google AdMob uses it for the rewarded videos, as explained above.
Who we share it with
| Who | What for |
|---|---|
| Our hosting provider | Running the server where the backup of your game and the duels are kept, in the European Union. |
| Apple and Google, as stores | Charging for purchases. They are the ones who handle your payment data. |
| Google AdMob (Android only) | Serving the rewarded videos you ask for, with the device data explained above. |
| Other players | They see your pet, its nickname and its duel results, as explained above. |
We don't sell your data or hand it to anyone else.
Why we are allowed to
- To give you the game you asked for (performance of a contract): keeping the backup of your game, taking your account to another device, duels between players and delivering what you buy.
- Our legitimate interest: keeping the service secure, stopping abuse and knowing, in overall figures, how many people play, from which countries and how far they get, so we can improve the game.
How long we keep it
- Your account and the backup of your game: for as long as the account exists. You can delete it yourself in Settings, or ask us to.
- The days you have played and your country: for as long as the account exists; they are deleted with it.
- Your pet in duels and the duels you started: for as long as the account exists; they are deleted with it. In the duels others started against you, your side is left without a name.
- The code for taking your account to another device: it expires after ten minutes, and its record is deleted with the account.
- Server backups: they are rotated, so a deletion can take a few more days to disappear from every copy.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict what we do with it, to object to a use, or to give it to you in a portable format.
Write to info@consultoriaehero.com with your player number (Settings › Account), so we know which game is yours. We answer within one month.
If you think we got it wrong, you can complain to the Spanish Data Protection Agency, www.aepd.es, or to the authority in your own country.
How to delete your account
Open Settings › Account › Delete account: your player number, the backup of your game and your pet in duels are deleted from the server right away and can't be recovered. If you can no longer open the game, write to us and we'll delete it within 30 days. The steps, and what is kept, are in Delete your account.
Uninstalling the app doesn't delete the account: the backup stays on our server.
Age
Mochibi is not meant for children under 14.
Changes
If we change how the game handles your data, we update this page and change the date above.